Director, Technology Product Management

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22 million end customers. At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. Were digitizing and democratizing systems so that everyone has an opportunity to invest. When youre at Apex, you drive this change. Youre part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees. Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex. We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received: Best Places to Work 2026, 2025, 2024, 2023 - Presented by BuiltIn WealthTech of the Year 2025 - Presented by US FinTech Awards The World’s Top 250 Fintech Companies 2024 - Presented by CNBC ABOUT THIS ROLE The Director, Technology Product Management leads product strategy, execution, and team development for TechOps portfolio of internal products and services. This role bridges strategic planning, hands-on project execution, and people leadership to ensure TechOps successfully scales alongside Apexs explosive growth. Youll own the product roadmap for critical areas including End User Device Management, Modern Workplace features, Enterprise Applications (M365, Slack, Jira), Identity Services (SSO, Okta, Active Directory), and Enterprise Business Automation. This is a player-coach role requiring both strategic vision and tactical execution. Youll manage 6-8 product managers and technical project managers while directly overseeing a multitude of concurrent strategic initiatives. Success requires balancing long-term product strategy with quarterly PI Planning cycles, vendor relationship management, and cross-functional stakeholder coordination across Engineering, Security, Compliance, and Business Operations. Duties/Responsibilities Own and drive the TechOps product roadmap across End User Device Management, Modern Workplace, Enterprise Applications, Identity Services, and Business Automation Establish and maintain product prioritization frameworks and change management processes, including decision governance, impact assessment, approval workflows, and comprehensive change tracking Define product vision, strategy, and KPIs aligned with 2026 enterprise-scale goals (10x transactional volume, 24x7 global operations, FedRAMP compliance) Lead quarterly PI (Program Increment) Planning for all TechOps initiatives, including facilitation, feature definition, and Jira sprint configuration Partner with VP TechOps and peer directors to align product priorities with operational needs and business outcomes Establish and track success metrics for key goals Make strategic build/buy/partner decisions for enterprise tooling and vendor relationships Act as an escalation point and decision maker for high-risk, high-visibility initiatives with Q1/Q2 dependencies Manage complex vendor relationships with Microsoft, AWS, ServiceNow, and other strategic partners; negotiate SLAs, consumption models (e.g., MS MACC hours), and renewal terms Ensure project delivery through structured governance: weekly status updates, monthly MBR (Monthly Business Review) prep, and quarterly board reporting Resolve blockers, manage dependencies, and maintain project health across competing priorities and resource constraints Lead, mentor, and develop direct reports including Senior Product Managers, Program Managers, Technical Project Managers, and contractors Conduct performance management, career development planning, and succession planning for technical product management function Foster a culture of accountability, operational excellence, and continuous improvement Navigate organizational transitions including new team member onboarding, role transitions (e.g., Technical BA → Product Manager), and contractor-to-FTE conversions Address performance issues proactively and elevate leadership team through coaching and delegation Own and facilitate critical operational ceremonies: daily DSUs for TPM teams, weekly TPM team meetings and standard preparations forums Oversee TechOps ticket intake processes and ensure timely resolution of operational requests through structured triage and routing Establish and maintain operational KPIs: uptime (99.99%), MTTR ( 95%), CSAT (>90%) Drive continuous improvement initiatives to reduce manual toil, improve automation, and increase operational efficiency Education and/or Experience Bachelors degree in a technical field (or equivalent work experience) required 10 years in technical product management, program management, or technical project management roles 5 years managing and developing teams of product managers or technical program managers Proven track record managing complex, multi-stakeholder enterprise IT initiatives with budgets >$5M Direct experience with enterprise IT products: MDM/device management, collaboration platforms (M365, Slack), identity/access management (Okta, Active Directory), ITSM platforms (ServiceNow) Experience leading organizational scaling efforts (e.g., supporting 2-3x headcount growth or transactional volume increases) Required Skills/Abilities Deep understanding of enterprise IT operations: end-user computing, identity & access management, SaaS application management, IT service management Strong grasp of Agile/SAFe frameworks including PI Planning, sprint management, and scaled product delivery Familiarity with cloud platforms (e.g., AWS, Azure, GCP), DevOps practices, and infrastructure-as-code concepts Knowledge of compliance frameworks relevant to enterprise IT (SOC 2, FedRAMP, G-SIB operational resilience) Experience with Jira, Confluence, and roadmap/portfolio management tools Exceptional stakeholder management: ability to influence C-level executives, negotiate with vendors, and align cross-functional teams Strategic thinking balanced with hands-on execution; comfortable being a "player-coach" Strong program management discipline: structured governance, risk management, dependency tracking, and executive communication Excellent written and verbal communication; ability to distill complexity into clear executive summaries and decision frameworks Proven ability to manage ambiguity, shifting priorities, and high-pressure deadlines in fast-growth environments Bias for action and results-oriented mindset; ability to navigate organizational complexity and drive decisions Other Preferred Qualifications Experience supporting FedRAMP certification, SOC 2 audits, or G-SIB regulatory compliance Demonstrated experience building transformation programs and guiding them through to an optimized and proactive level of maturity Background in FinTech, financial services, or highly regulated industries Certifications: PMP, SAFe Program Consultant (SPC), ITIL, or equivalent Prior experience scaling IT as a Product to support 24x7 global organizations Track record implementing self-service IT models, AI/automation initiatives, or ServiceNow ITSM transformations Work Environment This job operates in a hybrid, office environment 3 days per week. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Our Rewards We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices. EEO Statement Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.