Head of Product

About the role We're looking for a full-time Head of Product to lead our product organization and define the strategic vision for our AI-enabled front office platform. You will be accountable for the roadmap and execution of products that support tens of thousands of daily interactions between patients, providers, and our platform. You will own our product strategy for delivering conversational experiences, workflow automation, and seamless EHR integrations that transform healthcare operations. You will play an instrumental role in building a product culture that balances customer impact with operational excellence, while upholding our values to Act as One Team, Own the Outcome, Default to Open, Learn Through Feedback, and See the Whole Person. What you'll do Lead and grow a world-class product team responsible for our conversational platform, workflow engines, EHR integrations, and data foundation. Define and own the product vision and roadmap for building the natural language interface for healthcare administration. Serve as the voice of the customer internally, translating insights from medical practices, patients, and operations teams into compelling product experiences. Partner closely with engineering, operations, and commercial teams to drive product-market fit, accelerate time-to-value, and scale our platform to support rapid customer growth. Champion the development of our integrated model that translates "tacit practice knowledge" into structured workflows and platform capabilities. Own product performance metrics and KPIs that demonstrate customer value, including operational efficiency improvements, revenue impact, and user satisfaction. Drive go-to-market execution in partnership with growth teams, positioning our platform competitively and articulating our differentiated value proposition. Build relationships with key customers and prospects to deeply understand their workflows, pain points, and strategic priorities. Represent our product vision externally as a thought leader in healthcare AI, workflow automation, and patient experience. Establish product development practices that enable high-velocity delivery while maintaining clinical quality rigor and compliance requirements (HIPAA, SOC 2). What we're looking for 10 years of product management experience with 5 years leading product organizations (4 product managers) Proven track record building and scaling healthcare technology products, particularly those involving AI/ML, workflow automation, or patient-facing experiences Deep domain expertise in healthcare operations, including understanding of front office workflows, EHR systems, and practice management challenges Experience taking products from early stage through scale Strong background in multimodal conversational user experiences, in B2C and B2B2C contexts Demonstrated success partnering with engineering leaders to balance innovation velocity with platform reliability and security Track record of defining and delivering on product metrics that drive business outcomes (revenue growth, margin expansion, customer retention) Experience with complex B2B enterprise sales cycles and ability to support deal closure through product expertise and roadmap positioning Understanding of healthcare data standards (HL7, FHIR) and integration platforms; experience with EHR implementations strongly preferred Exceptional communication and storytelling skills, with ability to inspire teams, influence executives, and engage customers Experience operating in growth-stage startups, navigating ambiguity while establishing scalable product processes Passion for improving healthcare delivery and deep empathy for patients, providers, and practice staff