Technical Product Manager - Returns

Technical Product Manager - Returns Department: Technology Employment Type: Full Time Location: Los Angeles HQ Reporting To: Aruna Dasari Compensation: $160,000 - $170,000 / year Description SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers. As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets. We are seeking a Technical Product Manager, Returns to own the strategy, development, and optimization of return experiences across ecommerce and retail channels. This role will focus on back-end integrations that enable seamless return flows-ensuring efficiency for operations teams, accurate financial reconciliation, and a frictionless experience for customers. The TPM will be responsible for return workflows spanning Narvar, Shopify, OMS, and NetSuite, with a strong emphasis on building and maintaining robust system integrations. This role will partner closely with the Digital Commerce Product Manager, who owns customer-facing experiences, while this role ensures the supporting back-end infrastructure and integrations with OMS, NetSuite, and logistics providers are reliable and scalable. Key Responsibilities Returns Experience & Integration Ownership Optimize internal workflows for return initiation, RMA creation, inventory disposition, and refund processing. Manage integrations between Narvar, Shopify, OMS, NetSuite, and 3PL partners to support automated returns. Ensure accurate, real-time flows of data for RMAs, refunds, inventory adjustments, and financial reconciliation. Partner with engineering and integration teams to modernize return workflows and reduce manual overhead. Reverse Logistics Strategy Collaborate with Operations, Logistics, and 3PLs to design scalable return processing, routing, and restocking workflows. Identify opportunities for cost reduction, automation, and sustainability improvements (e.g., consolidation, donation,etc). Technical Product Leadership Translate complex return requirements into technical specifications, user stories, and data flow diagrams. Partner with engineering to scope, prioritize, and deliver return system enhancements using Agile practices. Monitor and troubleshoot back-end integrations with OMS, ERP, and 3PL systems. Cross-Functional Collaboration Partner with Digital Commerce PM on end-to-end return initiatives to ensure alignment between customer-facing and operational systems. Work with CX, Finance, and Accounting to ensure accurate refund/credit processing and reconciliation. Lead pilots and process improvements in collaboration with warehouse and operations teams. Quality Assurance & Training Support UAT and QA for return-related features and integrations. Implement dashboards and reporting for return volumes, costs, and customer impact. Maintain detailed documentation of return flows, integrations, and policies. Provide training and onboarding materials for CX and Ops teams. Skills, Knowledge and Expertise 5-7 years of product management experience, ideally in ecommerce, retail systems, or reverse logistics. Hands-on experience with Narvar (or Happy Returns or similar), Shopify, OMS, and NetSuite ERP. Strong understanding of return workflows: RMA creation, shipping labels, restocking, refurb/disposition, refund processing. Experience with integration platforms (e.g., Celigo) and API-based workflows. Familiarity with 3PL integrations, warehouse systems, and reverse logistics strategies. Strong analytical skills with ability to balance CX, operational efficiency, and financial impact. Benefits, Culture and Perks Benefits and Culture Up to 100% Company Paid Healthcare (medical, dental, vision) Kind Body Fertility Benefits 401(k) savings plan with up to 4% match Unlimited PTO Full Access to LinkedIn learning Employee Discounts Perks (HQ Location) Free weekly catered lunch at HQ - M/T/W/Th Dog-Friendly office on a Thursday and Friday Free Swag Giveaways Annual Holiday Party Annual Summer Party Invitations to pop-ups and other company events Complimentary daily office snacks and beverages