Product Owner

Job Description Job Description We are looking for a skilled Product Owner to join our team on a long-term contract basis in Chicago. In this role, you will collaborate closely with stakeholders to identify business needs, analyze processes, and support the implementation of effective solutions. The position requires a strong ability to prioritize tasks, navigate complex challenges, and deliver results that align with organizational goals. Key Responsibilities Own the end-to-end product lifecycle , from discovery through delivery and adoption Define and drive product roadmaps for core applications leveraging Salesforce Lead stakeholder discovery sessions to gather, clarify, and prioritize requirements Write and refine user stories in partnership with scrum teams Jira experience preferred (Salesforce uses an internal tool) Partner closely with engineering, delivery, and external vendors to execute solutions Manage dependencies across internal teams and external partners Lead testing and UAT , including: Cross-functional and cross-regional UAT Sensitive downtime planning and rollout coordination Define KPIs and adoption metrics to measure success Draft user guides, enablement materials, and release communications Support change management and promote adoption of new tools and features Act as the voice of the customer , advocating for user needs and resolving issues Provide clear, regular updates to stakeholders and leadership Required Experience Strong Salesforce platform experience - Service Cloud/Field Service Experience 5 years as a Senior BSA or Product Owner Analyst Deep experience working within Agile/Scrum environments Strong background in: Requirements gathering and refinement Writing user stories and acceptance criteria UAT leadership and execution Change management and enablement Comfortable working in Slack-heavy , fast-paced environments Strong communicator who can work with technical teams, business stakeholders, and leadership