Product Owner

Job Description A client of Insight Global is looking for a Product Owner who will lead the strategy and delivery of IVR and IVA solutions within their global contact center environment. This role requires an expert understanding of collaboration tools such as Azure DevOps, SharePoint, and Microsoft Teams, combined with a strong design mindset to create user-centric experiences through personas, journey maps, and story mapping. The ideal candidate will have deep knowledge of IVR and telephony t…