Product Manager

Job Description Job Summary We’re looking for a Product Manager to support our team. This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we’d love to hear from you. Key Responsibilities Own and manage the Salesforce backlog for ongoing Customer Success and Customer Care operations Support fourth-quarter Customer Success initiatives and requests that impact the end-to-end customer experience Collaborate cross-functionally with High Availability engineering teams and Customer Success Product and Development teams Working knowledge of the Salesforce platform (functional understanding; deep administration or development not required) Experience with third-party tools such as Chili Piper, Gainsight, and Customer Success workflow tools Strong cross-functional collaboration skills with the ability to: Own and prioritize a backlog, Drive alignment across teams Make independent scoping and prioritization decisions Strong understanding of end-to-end customer experience, with the ability to operate as a true Product Manager (not just a coordinator) Familiarity with BigQuery, especially for understanding upstream data flows into Salesforce About CLPS CLPS Incorporation (NASDAQ: CLPS) is a global technology and consulting firm specializing in end-to-end digital transformation solutions. Since our founding in 2005, we’ve expanded our footprint across 10 countries, with regional hubs in China, Singapore, and the United States, and our headquarters in Hong Kong. Leveraging advanced technologies such as AI, cloud computing, and big data, we deliver innovative services across key sectors including fintech, payments, e-commerce, education, and travel tech. Our mission is to empower businesses to become intelligent, data-driven enterprises. Join CLPS and be part of an innovative, fast-growing team shaping the future of technology across industries.