Head of Product, Technical

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Senior Product Manager Technical Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. About AI & Decision Product Enablement (AI&DPE) AI & Decision Product Enablement (AI & DPE) is Mastercard’s innovation engine for AI-driven decisioning at global scale. Our mission is to enable industry-leading AI and decisioning products that power real-time intelligence across the Mastercard network and beyond—delivering business agility with resiliency, availability, and elastic scalability. AI & DPE is comprised of multiple programs supporting over 50 different market facing products across Mastercard Services product groups which protect and enable our cardholders, deliver valuable services to our thousands of customers, and both enable significant revenue and protect Mastercard. We build and enhance products that process global volumes every second with latency measured in milliseconds, supporting hundreds of AI models and hundreds of thousands of business rules to protect and optimize commerce worldwide. The Senior Product Manager -Technical role provides coordination and execution support at the division level, ensuring that strategic initiatives are planned, organized, and delivered effectively. This role is responsible for managing the flow of work, aligning priorities, and maintaining structure across efforts that support the executive leadership office. It emphasizes organizing development and implementation activities, driving clarity in timelines and deliverables, and supporting operational rhythms that enable leaders to make informed decisions efficiently. In practice, this role contributes to the leadership office by bringing discipline to planning, guiding execution through structured processes, and ensuring that milestones and cross team activities remain on track. It serves as a connective function—translating strategy into coordinated actions, maintaining oversight of execution progress, and helping remove blockers that could impede delivery. Through consistent operational stewardship, the Senior Product Manager -Technical strengthens execution excellence and supports the organization’s ability to deliver on high priority initiatives. You are a strong user and creator for SharePoint, - Experience planning and organizing amidst changing and competing priorities - Competent in identifying, tracking, and mitigating needed actions, risks and issues across programs, ensuring proactive communication and escalation. - Proactive and outcome driven mindset, with the ability to take ownership of ambiguous spaces and bring structure where needed. Bachelor's degree preferred (or demonstrated experience aligned to the position) - Strong experience and familiarity with the Sharepoint suite of products, (including Sharepoint list, Power Automate and other AI tools), Microsoft Word, Powerpoint, and Excel is required. - Experience with Confluence, One Note or other tools for organization management a plus. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.Do not include any medical or health information in this email. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Report any suspected information security violation or breach, and In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; S. observed holidays; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and on-site fitness facilities in some locations.