Director-Digital Product Management

The Platforms and Capabilities team within Global Risk and Compliance (GRC) is responsible for building and implementing leading-edge platforms and solutions for risk management. Our vision is to “provide best-in-class Platforms and Capabilities that enable the risk management framework in GRC and across the Company and empower colleagues to excel at risk management activities.” American Express is on a mission to evolve risk management across all risk domains and stripes (Enterprise Risk, Operational Risk, Compliance Risk, Privacy Risk etc.) A key part of this are the technology solutions and platforms. We are seeking a Director, Digital Product Management, Integrated Risk Management to lead this multi-year effort. This is a newly created role, and the Director will be responsible for suite of solutions within the within Integrated Risk Management (IRM) platform. Responsibilities • Develop and drive the strategic vision for owned modules/component within Integrated Risk Management (IRM) platform(s) which is line with the AXP’s core risk management vision • Establish a multi-year roadmap for execution and implementation • Partner with stakeholders across AXP for the vision, roadmap, planning and execution. Business partners will include risk management organizations across AXP – BU-level Control Management teams (1LOD), risk domain teams in the Independent Risk Management organization (2LOD) and Internal Audit (3LOD), Technology and many others • Track and manage execution of multiyear initiative – prioritize and sequence deliverables, host agile ceremonies, manage risks and issues, report status to senior leaders, etc • Manage transition from the existing platform(s) to the new IRM platform(s) • Manage the overall platform governance across various AXP functions including prioritization, requirements, and any conflicts that arise • Manage the roll-out plans and adoption with various AXP functions including organizational change management • As it relates to the end-to-end architecture vision, manage the definition and execution of integrations with various risk and enterprise applications • Build, lead, and develop a diverse team of high-performing Risk Management and Product professionals executing against highly complex and critical projects and governance activities • Nurture and mentor talent across the team Qualifications • A bachelors degree in computer science, engineering, information systems, or a related field. An advanced degree (M.S. or Ph.D.) in computer science, engineering, information systems, management technology, or an MBA is preferred • Experience leading implementation and ongoing support of ServiceNow Governance Risk and Compliance (GRC)/Integrated Risk Management (IRM) platform is desired. • 7 years of Product Management (or equivalent) experience. Must have experience in large platform implementation from ideation to rollout • Strong background in the Product discipline - Business case creation, roadmaps, prioritization etc. Ability to translate business requirements into technical platform capabilities, roadmaps, solution architectures, and data domains • Experience in following areas: definition and design of business, functional and technical requirements; system selection and implementation support; Systems Development Lifecycle (SDLC); Quality Assurance and testing (QA); program/project management and implementation planning (PMO) • Good understanding of key risk frameworks such as Risk and Control Self-Assessment (RCSA), risk tolerance and appetite management, control monitoring and testing, risk and performance metrics, issue management, regulatory change management, automated workflows, reporting etc. • Experience in at least two risk domains such as Operational Risk, Consumer Compliance, IT/IS risk, Privacy Risk, Third Party Risk, Conduct Risk, etc. • Experience with system and application architecture, data integration and analytics. Strong foundation in establishing data models (taxonomies and ontologies) for risk management. • Strong communication skills, both verbal and written, at all levels of the organization, effectively leveraging storytelling to drive understanding & alignment • Demonstrated ability to think critically and challenge the status quo • Experience as people leader with ability to lead global teams • Proven success working in a matrix environment